General Terms and Conditions
City&Quest is aimed at every age group.
The booking is carried out through the Planyo Online Booking System and the direct loan of the City&Quest bag including equipment at one of the rental stations in the city centers of Speyer, Heidelberg, Mainz, and Ingolstadt.
The rental fee can be paid directly on the spot in cash or with EC card.
The contract between you&your team members and City&Quest arises with the direct loan of the bag on site against a rental fee plus deposit.
The deposit for the bag rental is refunded at the same rental station within the respective opening hours. The bag with the materials contained in it must be returned to the place where it was previously borrowed, at the latest on the following day. In the case of incomplete or delayed return of the entire equipment the deposit will not be refunded. Please allow enough time to ensure the bag return at the rental station within the opening hours.
5. Force majeure
We assume no liability in case of non-delivery of the contractual services, due to force majeure – ie. unpredictable circumstances, labor disputes, natural and nuclear disasters, threatening weather conditions, fire, burglary, death and all equivalent events beyond our control.
During your City&Quest tour, we will not be liable for any kind of injury, death, loss, damage, expense, expense or other sums or claims of any kind.
7. Your responsibilities
By means of the pocket loan you assure that you have read, understood and accepted the terms and conditions. They confirm that you and your companions are in good health and can carry out City&Quest. Reimbursement of the rental fee is excluded. Each participant takes part on his own responsibility. The person who caused the damage is liable for damage caused during the tour.
8. Settlement of disputes
German law applies. In the dispute both parties try to reach an amicable agreement. If this is not possible, a German court will be charged. Jurisdiction is always the seat of City&Quest. For questions which do not regulate the General Terms and Conditions, the German laws apply, in particular the Civil Code (Bürgerliches Gesetzbuch).
9. Changes to the Terms and Conditions
We reserve the right to change the GTC in justified cases. Changes to the Terms and Conditions shall be published at least 7 days before the date of entry into force on this website.
10. Obligation to secrecy
All information and data covered by the business secrecy will be strictly confidential. The transfer to third parties is only permitted with the written consent of the owner, Dr. Nadja Pentzlin. Any complete or partial solution to the puzzles of the City&Quest games can be viewed as a business secret.