General Terms and Conditions


City&Quest is aimed at every age group.

  1. Booking

The booking is carried out through the Planyo Online Booking System and the direct loan of the City&Quest bag/bags including equipment at one of the rental stations in the city centres of Speyer, Heidelberg, Mainz, Ingolstadt, Nuremberg, Karlsruhe, Wiesbaden, Worms, Trier and Frankfurt am Main.

  1. Payment

Depending on the rental station, the rental fee is to be paid directly on the spot (Tourist Information Speyer; Hostel Lotte Heidelberg; Mainz Store / Tourist Info Mainz, Tourist Service Center at the Landesmuseum Mainz; Hotel-Gasthof zum Anker Ingolstadt; Tourist Information Karlsruhe; Tourist Information Trier) or by prepayment via the online booking system at the following locations: Museum Shop at the German Museum Nuremberg; Hostel Lotte Heidelberg; Tourist Information Worms, Rheinhessen Youth Hostel Worms; Tourist Information Wiesbaden, sam – Stadtmuseum am Markt Wiesbaden (City Museum at the Market Wiesbaden); Struwwelpeter Museum Frankfurt am Main.

  1. Agreement

The contract between you and your team members and City&Quest arises with the direct loan of the bag/bags on site against a rental fee plus deposit.

  1. Cancellation

Cancellation and a change of reservation are free of charge up to 24 hours before the reserved date. After that the full invoice amount is due.

  1. Return

The deposit for the bag rental is refunded at the same rental station within the respective opening/reception hours. The bag/s with the materials contained in it must be returned to the place where it was previously borrowed, at the latest on the following day. In the case of incomplete or delayed return of the entire equipment the deposit will not be refunded or only partially refunded. If items are missing or broken, the deposit will be retained. Please allow enough time to ensure the bag return at the same rental station within the opening/reception hours.

  1. Force Majeure

We assume no liability in case of non-delivery of the contractual services, due to force majeure – i.e. unpredictable circumstances, labour disputes, natural and nuclear disasters, threatening weather conditions, fire, burglary, death and all equivalent events beyond our control.

  1. Liability

During your City&Quest tour, we will not be liable for any kind of injury, death, loss, damage, expense, expense or other sums or claims of any kind.

  1. Responsibilities

By borrowing the bag/bags you assure that you have read, understood and accepted the terms and conditions. Reimbursement of the rental fee is excluded. Each participant takes part on his own responsibility. The person who caused the damage is liable for damage caused during the tour.

  1. Settlement of Disputes

German law applies. In the dispute both parties try to reach an amicable agreement. If this is not possible, a German court will be charged. Jurisdiction is always the seat of City&Quest. For questions which do not regulate the General Terms and Conditions, the German laws apply, in particular the Civil Code (Bürgerliches Gesetzbuch).

  1. Changes to the Terms and Conditions

We reserve the right to change the GTC in justified cases. Changes to the Terms and Conditions shall be published at least 7 days before the date of entry into force on this website.

  1. Obligation to Secrecy

All information and data covered by the business secrecy will be strictly confidential. The transfer to third parties is only permitted with the written consent of the owner, Dr. Nadja Pentzlin. Any complete or partial solution to the puzzles of the City&Quest games can be viewed as a business secret.

Last updated: 12 July 2022